@font-face{font-family:Workspace Segoe UI;src:url(/assets/dynamics/fonts/segoe-regular.woff2) format("woff2");font-style:normal;font-weight:400;font-display:swap}@font-face{font-family:Workspace Segoe UI;src:url(/assets/dynamics/fonts/segoe-semibold.woff2) format("woff2");font-style:normal;font-weight:600;font-display:swap}@font-face{font-family:Workspace Segoe UI;src:url(/assets/dynamics/fonts/segoe-bold.woff2) format("woff2");font-style:normal;font-weight:700;font-display:swap}@font-face{font-family:Dynamics Symbols;src:url(/assets/dynamics/fonts/crm-symbols.woff) format("woff");font-style:normal;font-weight:400;font-display:block}@font-face{font-family:Dynamics Shell Symbols;src:url(/assets/dynamics/fonts/shell-icons.woff) format("woff");font-style:normal;font-weight:400;font-display:block}.dynamics-symbol,.shell-symbol{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:1em;height:1em;line-height:1;font-weight:400;font-style:normal}.dynamics-symbol{font-family:Dynamics Symbols}.shell-symbol{font-family:Dynamics Shell Symbols}.dynamics-icon{display:inline-block;flex-shrink:0;vertical-align:middle;object-fit:contain}:root{font-family:Workspace Segoe UI,Segoe UI,Arial,sans-serif;color:#242424;background:#fafafa;font-synthesis:none;-webkit-font-smoothing:antialiased;--workspace-header: #031936;--surface: #fff;--canvas: #fafafa;--line: #e1dfdd;--blue: #0f6cbd;--muted: #757575;--radius: 8px;--panel-width: 400px}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer}a{color:var(--blue)}svg{flex-shrink:0;vertical-align:middle}h1,h2,h3,p{margin:0}h1{font-size:20px;font-weight:600;line-height:28px}h2{font-size:16px;font-weight:600}strong{font-weight:600}.muted{color:var(--muted)}.workspace-shell{height:100dvh;min-width:1000px;display:flex;flex-direction:column;background:var(--canvas);font-size:14px;line-height:1.45;overflow:hidden}.global-header{height:48px;flex:0 0 48px;display:flex;align-items:center;color:#fff;background:var(--workspace-header);box-shadow:0 1px 3px #0002;z-index:10}.global-header .fui-Button{color:var(--header-text, #fff);border-radius:0}.global-header>.fui-Button,.header-utilities>.fui-Button,.header-status-slot{width:48px;min-width:48px;height:48px;flex:0 0 48px;padding:0;display:inline-flex;align-items:center;justify-content:center}.global-header .dynamics-symbol,.global-header .shell-symbol{font-size:16px!important}.product-name{margin-left:8px;font-size:16px;font-weight:600;white-space:nowrap}.app-name{font-size:14px;white-space:nowrap}.header-rule{height:24px;width:1px;margin:0 16px;background:#ffffff50}.global-search-slot{flex:1;min-width:0;display:flex;justify-content:center;padding:0 24px;transform:translate(8px)}.global-search.fui-Input{width:468px;max-width:100%;background:#e4edef;border:1px solid #747f84;border-radius:2px;min-height:32px}.global-search .dynamics-symbol{color:var(--blue);font-size:16px!important}.header-utilities{display:flex;align-items:center;flex-shrink:0}.header-status-slot .fui-Avatar__initials{background:transparent;color:#fff}.header-status-slot .fui-Avatar{border:1px solid #ffffffaa;background:transparent;color:#fff}.presence{border-radius:50%;background:#13a10e;color:#fff;width:16px;height:16px;line-height:16px;text-align:center;font-size:12px;font-weight:700}.presence.busy{background:#d13438}.session-bar{display:flex;align-items:center;gap:7px;height:48px;flex:0 0 48px;background:#f0f0f0;border-bottom:1px solid #e7e7e7;padding:0 0 0 4px;overflow-x:auto;overflow-y:hidden;white-space:nowrap}.session-bar>.fui-Button:first-child{min-width:34px;width:34px;padding:0;margin-right:0}.persistent-tab.fui-Button{padding:4px 12px 4px 6px;height:32px;min-width:74px;width:74px;font-size:12px;font-weight:400;background:transparent}.persistent-tab.fui-Button:nth-child(3){width:72px;min-width:72px}.persistent-tab .fui-Button__icon{margin-right:4px}.persistent-tab.selected.fui-Button{color:var(--blue);font-weight:600;background:#fff;border-color:#e7e7e7;box-shadow:0 1px 2px #0002}.session-tab{height:44px;display:flex;align-items:center;justify-content:space-between;min-width:220px;border:1px solid transparent;border-bottom:0;border-radius:10px 10px 0 0;padding:0 8px}.session-tab>.fui-Button{font-size:12px;justify-content:flex-start}.session-tab .dynamics-symbol,.application-tabs>.fui-Button .dynamics-symbol{font-size:16px!important}.session-tab.selected{border-color:#ddd;background:#fafafa;box-shadow:0 -1px 3px #0001;position:relative}.session-tab.selected:before{content:"";position:absolute;inset:0 3px auto;height:3px;background:var(--blue);border-radius:5px 5px 0 0}.session-tab.selected>.fui-Button:first-child{color:var(--blue)}.workspace-body{display:flex;flex:1;min-height:0;min-width:0}.workspace-main{flex:1;min-width:0;overflow:auto;container-type:inline-size;container-name:workspace}.communication-slot{position:relative;container-type:inline-size;container-name:communication;flex-shrink:0;border-right:4px solid #eee;min-height:0}.communication-resizer{position:absolute;inset:0 -6px 0 auto;width:8px;z-index:5;cursor:col-resize;touch-action:none}.communication-resizer:after{content:"";position:absolute;inset:0 3px;background:transparent}.communication-resizer:hover:after,.communication-resizer:focus-visible:after,.is-resizing .communication-resizer:after{background:var(--blue)}.communication-resizer:focus-visible{outline:2px solid var(--blue);outline-offset:-2px}.workspace-body.is-resizing,.workspace-body.is-resizing *{cursor:col-resize!important;-webkit-user-select:none;user-select:none}.productivity-slot{width:var(--panel-width);flex-shrink:0;border-left:4px solid #eee;min-height:0}.productivity-rail{width:48px;flex:0 0 48px;border-left:1px solid #d6d6d6;background:#f1f1f1;padding-top:0}.rail-item{position:relative;height:48px;display:grid;place-items:center}.rail-item .dynamics-icon{width:16px;height:16px}.rail-item .fui-Button{color:#5579cc}.rail-item:nth-child(3) .fui-Button{color:#008d95}.rail-item.selected{background:#fff}.rail-item.selected:after{content:"";position:absolute;right:1px;width:3px;height:32px;top:8px;background:var(--blue);border-radius:2px}.surface{background:var(--surface);border:1px solid #ebebeb;border-radius:var(--radius);box-shadow:0 2px 3px #00000020;min-width:0}.application-tabs{display:flex;align-items:center;min-height:46px;padding:0 12px;border-radius:5px;overflow:hidden;flex-shrink:0}.application-tabs .fui-TabList{min-width:0;overflow:hidden}.application-tabs .fui-Tab{padding:12px 14px;max-width:228px}.application-tabs .fui-Tab:not([aria-selected=true]){min-width:72px;flex-shrink:1}.application-tabs .fui-Tab[aria-selected=true]{flex-shrink:0}.application-tabs .fui-Tab__content{min-width:0;font-weight:600}.application-tabs .fui-Tab__icon{color:#424242}.application-tabs .fui-Tab:after{left:14px;right:14px}.tab-label{display:block;max-width:186px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.command-bar{display:flex;align-items:center;gap:0;min-height:46px;padding:5px 12px;overflow:hidden;flex-shrink:0}.command-bar .fui-Button{font-weight:400;white-space:nowrap;flex-shrink:0}.command.fui-Button{padding:1px 12px}.command-bar>.fui-Button:first-child{min-width:26px;width:26px;padding:0}.command-bar>.divider{margin-right:4px}.command-bar .fui-Button__icon>.dynamics-symbol{font-size:16px!important}.grid-heading .fui-Button{font-weight:400}.grid-heading .fui-Button__icon>:is(svg,img){width:16px;height:16px}.grid-heading .fui-Button__icon>.dynamics-symbol{font-size:16px!important}.restore-communication{margin:12px 16px 0}.command-bar .share-command{margin-left:auto}.divider{display:block;height:24px;background:var(--line);width:1px;flex-shrink:0}.record-page{padding:16px 16px 0;display:flex;flex-direction:column;gap:16px;height:100%;min-height:0}.record-header{flex-shrink:0;overflow:hidden}.record-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px 10px;flex-wrap:wrap}.record-identity{display:flex;align-items:center;gap:16px}.record-identity h1 span{font-size:14px;font-weight:400;color:var(--muted)}.record-identity p{margin:4px 0 0;color:#505050}.record-identity p span{margin:0 8px}.record-metadata{display:flex;align-items:center;gap:12px}.metadata-item{border-right:1px solid var(--line);padding-right:14px;display:flex;flex-direction:column;gap:2px;white-space:nowrap}.metadata-item strong{font-weight:600}.metadata-item>span,.owner span{font-size:12px;display:block}.owner{display:flex;align-items:center;gap:10px}.owner a{text-decoration:none;font-weight:600;white-space:nowrap}.owner>svg{margin-left:15px}.form-tabs{display:flex;align-items:end;justify-content:space-between;padding:0 0 0 8px;margin-top:10px;min-height:48px}.form-tabs .fui-Tab{padding:14px 12px}.form-tabs .fui-Tab__content{font-size:16px}.form-assist.fui-Button{border-radius:8px 0 0;background:#fafafa;box-shadow:0 0 2px #0003;white-space:nowrap}.record-scroll{overflow:auto;min-height:0;padding:0 2px 28px;margin:0 -8px;scrollbar-gutter:stable;flex:1}.ai-source-row{display:flex;align-items:center;gap:16px;margin:0 16px 16px;min-width:0}.ai-source{flex:1;display:flex;align-items:center;justify-content:space-between;border:1px dashed #a581ff;border-radius:8px;padding:6px 8px;background:linear-gradient(105deg,#f1f8ff,#f8f5fe);gap:12px;min-width:0;height:48px}.ai-source>span{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid #ddd;padding:6px;border-radius:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#666;max-width:58%;font-size:13px}.ai-source .fui-Button{color:var(--blue);white-space:nowrap;font-weight:600}.record-columns{display:grid;gap:16px;align-items:start}.case-columns{grid-template-columns:minmax(260px,.85fr) minmax(360px,1.65fr)}.field-column,.timeline-column{display:flex;flex-direction:column;gap:16px;min-width:0}.activity-summary{padding:12px 16px 16px}.activity-summary>div{margin-top:6px;padding:10px 16px;background:#f5f5f5;border-radius:5px;display:flex;justify-content:space-between;gap:25px;white-space:nowrap;overflow:auto}.record-fields{padding:16px 18px;display:flex;flex-direction:column;gap:16px;overflow:hidden}.record-field{display:grid!important;grid-template-columns:minmax(100px,1fr) minmax(0,1.15fr);gap:12px;align-items:center;min-width:0}.record-field .fui-Label{font-weight:400}.record-field .fui-Input,.record-field .fui-Select,.record-field .fui-Textarea{min-width:0;background:#f5f5f5;border-color:transparent;border-radius:4px}.record-field input{min-width:0}.record-field textarea{min-height:150px}.lookup-control{display:flex;align-items:center;justify-content:space-between;background:#f5f5f5;border-radius:4px;height:32px;min-width:0}.lookup-chip{display:flex;align-items:center;color:var(--blue);background:#ebf3fc;border-radius:3px;padding:0 4px;min-width:0;margin:3px}.lookup-chip>button:not(.fui-Button){border:0;background:none;color:var(--blue);text-decoration:underline;padding:0 4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lookup-chip .fui-Button{min-width:20px;width:20px;padding:0;height:24px;color:var(--blue)}.lookup-empty{border:0;color:var(--muted);background:none;font-size:12px}.timeline{padding:16px;overflow:hidden}.timeline-heading{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px}.timeline-heading>div{display:flex}.timeline>.fui-Input{width:100%;background:#f5f5f5;border-color:transparent}.timeline-note{display:flex;align-items:center;gap:12px;border-bottom:1px solid #ccc;margin:10px 0 8px;padding-bottom:6px}.timeline-note .fui-Input{flex:1;min-width:0;border:0;background:transparent}.timeline-note .fui-Input:after{display:none}.section-toggle{width:100%;display:flex;align-items:center;gap:10px;border:0;background:none;padding:8px 0;text-align:left;color:#424242}.section-toggle>svg:last-child{margin-left:auto}.case-summary{padding:12px 20px}.case-summary .section-toggle{font-weight:600}.case-summary p{padding:12px 0}.copilot-mark{width:24px;height:24px;flex-shrink:0;display:inline-block;vertical-align:middle;object-fit:contain}.highlights{padding-left:26px;margin:10px 0 14px;line-height:1.45}.highlights li{padding-bottom:2px}.highlights-actions{display:flex;align-items:center;gap:6px}.highlights-actions>span{margin-left:auto;color:#777;font-size:11px}.ai-disclaimer{font-size:11px;line-height:1.6;color:#777;margin:14px 0 4px}.timeline-entry{border:1px solid #ebebeb;border-radius:8px;padding:12px;margin:8px 0;box-shadow:0 2px 2px #0001}.timeline-entry strong{display:flex;align-items:center;gap:8px}.timeline-entry p{margin-top:6px}.timeline-entry small{color:#666}.status-chip{background:#d5f2d5;border-radius:14px;padding:2px 8px;font-size:11px;font-weight:400}.status-chip.neutral{background:#f0f0f0}.contact-columns{grid-template-columns:minmax(280px,.95fr) minmax(360px,1.5fr) minmax(350px,1.5fr)}.contact-columns--related>.entity-grid{grid-column:1 / -1}.placeholder-surface{padding:24px}.communication-panel{height:100%;display:flex;flex-direction:column;background:#fff;overflow:hidden}.panel-heading{height:44px;flex:0 0 44px;display:flex;align-items:center;justify-content:space-between;padding:0 12px;background:#f5f5f5;border-bottom:1px solid var(--line)}.caller{height:66px;flex:0 0 66px;display:flex;align-items:center;gap:12px;padding:8px 22px}.caller small{display:flex;align-items:center;gap:4px;font-size:10px}.caller .hold{margin-left:auto;display:flex;flex-direction:column;font-size:10px;font-family:Georgia,serif;gap:2px;min-width:40px}.recording-dot{width:10px;height:10px;border-radius:50%;background:#e7474c;border:2px solid white;outline:1px solid #e7474c;margin-left:8px}.call-toolbar{height:64px;flex:0 0 64px;display:flex;align-items:center;justify-content:center;gap:14px;background:#242424;padding:10px 16px}.call-toolbar .fui-Button{color:#eee;display:flex;flex-direction:column;gap:3px;font-size:10px;font-family:Georgia,serif;padding:4px;min-width:54px;line-height:14px;height:46px}.call-toolbar .fui-Button:hover{background:#454545}.call-toolbar .fui-Button[aria-pressed=true]{background:#454545;color:#8bc4ff}.call-toolbar .end-call.fui-Button{background:#d13438;border:0;min-width:32px;height:32px;color:#fff;margin-left:10px;border-radius:4px}.transcript-controls{padding:10px 8px;display:flex;gap:8px;border-bottom:1px solid var(--line);flex-shrink:0}.transcript-controls .fui-Button{font-size:11px;font-family:Georgia,serif;min-height:31px;font-weight:600}.transcript-scroll{flex:1;min-height:0;overflow:auto;padding:0 16px 14px;scrollbar-gutter:stable}.transcript-message{display:flex;align-items:flex-end;gap:8px;margin:4px 0 6px;min-width:0}.transcript-message>div{max-width:82%}.transcript-message>.fui-Avatar{margin-bottom:4px}.message-meta{font-size:12px;color:#888;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:2px}.message-meta span{margin-left:4px;font-size:11px}.message-bubble{background:#f5f5f5;border-radius:8px;padding:8px 16px;line-height:1.4}.transcript-message.handoff .message-bubble{background:#f5c2ae}.transcript-message.agent{justify-content:flex-end;margin-top:10px}.transcript-message.agent .message-meta{text-align:right}.transcript-message.agent .message-bubble{background:#ebf3fc}.transcript-event{margin:8px 12px 16px;color:#666;font-size:13px}.conversation-summary{padding:0 16px 16px;flex:0 0 202px;height:202px;overflow:hidden}.resize-grip{width:40px;height:3px;border-radius:10px;background:#ddd;margin:0 auto 8px}.summary-heading{display:flex;align-items:center;gap:8px;padding:0 6px}.summary-heading small{margin-left:auto;font-size:10px;white-space:nowrap}.conversation-summary p{line-height:1.5;max-height:135px;overflow:auto;padding:8px 16px 0}.transcript-hidden{flex:1;display:grid;place-content:center;text-align:center;color:#777}.incoming-call{position:fixed;right:8px;top:68px;z-index:30;width:375px;background:#002050;color:#fff;border-radius:4px;box-shadow:0 4px 12px #0004;padding-bottom:8px}.incoming-call h3{font-size:18px;padding:16px;border-bottom:1px solid #ffffff80}.incoming-call dl{display:grid;grid-template-columns:110px 1fr;gap:10px;padding:0 16px;margin:8px 0 16px;font-size:16px}.incoming-call dd{margin:0;font-weight:600}.incoming-call>div{display:flex;gap:8px;padding:0 8px}.incoming-call .fui-Button{flex:1;border:0;font-size:16px}.accept-call.fui-Button{background:#6bbd2e;color:#002050}.reject-call.fui-Button{background:#963d48;color:#fff}.copilot-panel{display:flex;flex-direction:column;height:100%;padding:10px 14px;background:#fafafa;overflow:hidden}.copilot-heading{display:flex;align-items:center;gap:10px}.copilot-heading h2{font-size:20px}.copilot-heading>.fui-Button{margin-left:auto}.copilot-panel>.fui-TabList{flex-shrink:0}.copilot-panel .fui-Tab{padding:12px 10px}.intent-card{padding:10px;margin:6px 0 12px;font-size:12px}.intent-card>svg{float:right}.intent-card p{font-size:14px;border-top:1px solid var(--line);padding-top:10px;margin-top:6px;color:#777}.copilot-scroll{flex:1;overflow:auto;min-height:0}.suggestions{padding:16px}.suggestions p{margin-bottom:10px}.suggestion{display:flex;gap:10px;border:1px solid #d1d1d1;background:#fff;text-align:left;width:100%;border-radius:3px;padding:10px;margin-top:8px;color:#414141;line-height:1.45}.suggestion:hover{background:#f5f9fd;border-color:#0f6cbd}.suggestion>svg{color:var(--blue);margin-top:1px}.suggestion strong{font-weight:600}.copilot-compose{display:flex;flex-direction:column;align-items:flex-end;padding-top:16px;gap:8px}.copilot-compose form{width:100%;border:1px solid #ddd;background:#fff;border-radius:8px;padding:4px 8px}.copilot-compose .fui-Textarea{width:100%;border:0;min-height:42px}.copilot-compose .fui-Textarea:after{display:none}.copilot-compose form>div{display:flex;align-items:center;justify-content:space-between}.copilot-compose small{font-size:10px;color:#777}.copilot-compose>small{align-self:flex-start}.prompt-preview{border:1px solid #b4d5ff;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;border-radius:8px;padding:5px 8px;font-size:11px}.copilot-response{padding:16px;margin-top:12px}.copilot-response p{margin-top:8px}.tool-panel{padding:20px}.tool-panel p{margin:12px 0}.inbox-layout{height:100%;display:grid;grid-template-columns:220px 340px minmax(200px,1fr);gap:16px;padding:16px 24px 16px 16px;min-height:500px}.inbox-nav{padding:8px 4px}.inbox-nav>div{display:flex;gap:8px;align-items:center;margin:8px 12px 20px;font-weight:600}.inbox-nav>.fui-Button{width:100%;justify-content:flex-start;margin-bottom:8px;min-height:40px;padding:12px;font-weight:600;position:relative;white-space:nowrap}.inbox-nav .fui-Badge{margin-left:auto}.inbox-nav>.selected{background:#fff;box-shadow:0 1px 3px #0003}.inbox-nav>.selected:before{content:"";position:absolute;height:20px;width:4px;background:var(--blue);left:-4px;top:10px;border-radius:3px}.work-items{display:flex;flex-direction:column;overflow:hidden}.work-items-heading{display:flex;align-items:center;gap:4px;padding:6px 8px}.work-items-heading>span{display:flex;align-items:center;gap:8px;margin-right:auto;white-space:nowrap}.work-items-heading>span>svg{color:#1681d9;background:#f0f0f0;box-sizing:content-box;padding:6px}.work-items-list{flex:1;display:flex;flex-direction:column;min-height:0;overflow:auto}.work-items-list>.empty-state{flex:1}.work-item-group{display:flex;gap:12px;padding:8px 20px}.work-item-group>span{margin-left:auto;font-size:11px}.work-item{display:flex;gap:12px;text-align:left;border:0;background:#fff;border-bottom:1px solid #eee;padding:16px 26px;width:100%}.work-item:hover{background:#f0f6ff}.work-item b{color:#1476c6;display:block;font-weight:600;font-size:13px;margin:4px 0}.work-item small{font-size:11px;color:#666}.voice-avatar{width:32px;height:32px;background:#e86d36;border-radius:50%;display:grid;place-items:center;color:#fff;flex-shrink:0}.work-items footer{border-top:1px solid #d4d4d4;background:#fafafa;padding:16px;font-size:11px;display:flex;justify-content:space-between;color:#666}.inbox-detail{display:flex;align-items:center;justify-content:center}.empty-state{text-align:center;color:#666;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:50px 20px;gap:6px;min-height:200px}.empty-state>svg{color:#b5b5b5;margin-bottom:22px;stroke-width:.5}.work-items .empty-state>svg{width:46px;height:46px}.empty-state p{font-size:16px}.empty-state span{font-size:14px}.home-page{padding:16px;display:flex;flex-direction:column;gap:16px;min-height:100%}.home-page>h1{margin:0 8px 16px}.home-page>.entity-grid{flex:1}.entity-grid{padding:0 8px;overflow:hidden;min-width:0}.grid-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px;border-bottom:1px solid var(--line);min-height:50px}.grid-heading>div{display:flex;gap:8px;align-items:center}.grid-heading h2{white-space:nowrap}.grid-search{display:flex;justify-content:space-between;align-items:center;padding:8px 12px 0;font-size:12px}.grid-search .fui-Input{width:180px;border-radius:0;min-height:30px}.table-scroll{overflow:auto;margin:0 20px}.table-scroll .fui-Table{table-layout:auto}.table-scroll .fui-TableCell{height:42px;white-space:nowrap;border-color:#eee}.table-scroll .fui-TableHeaderCell{height:44px;font-weight:600;border-color:#ddd}.table-scroll .selection-cell{width:40px;padding:0}.sort-heading{display:flex;align-items:center;gap:4px;border:0;background:none;font-weight:600;white-space:nowrap;padding:0;color:#323130}.grid-link{border:0;background:none;padding:0;color:#2878bd;text-decoration:underline;text-align:left;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.selected-row{background:#edf5fc}.grid-footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding:10px 20px;color:#666;font-size:13px;min-height:44px}.grid-footer>div{display:flex;align-items:center;gap:8px}.dashboard-bottom{display:grid;grid-template-columns:1fr 1fr;gap:16px}.dashboard-bottom .entity-grid{min-height:300px}.global-results{position:fixed;left:36.2%;top:45px;width:24.3%;z-index:50;padding:12px;display:flex;flex-direction:column;max-height:400px;overflow:auto}.global-results>strong{padding:8px}.demo-notice{position:fixed;bottom:24px;left:50%;transform:translate(-50%);border:1px solid #ddd;border-radius:8px;background:#fff;box-shadow:0 4px 18px #0002;padding:14px 20px;display:flex;align-items:center;gap:8px;z-index:100}.demo-notice svg{color:#107c10}.scene-options{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:20px 0}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:16px}.gallery{padding:32px;max-width:1600px;margin:auto}.gallery-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:32px}.gallery-title p:first-child{font-size:11px;letter-spacing:2px;color:var(--blue);margin-bottom:8px}.gallery-title h1{font-size:32px;line-height:42px}.gallery-title p{color:#777}.gallery section{margin:24px 0}.gallery section>h2{font-size:13px;margin-bottom:10px;color:#555}.gallery section>p{margin-bottom:12px;color:#777}.gallery-columns{display:grid;grid-template-columns:1.3fr 1fr 1fr;gap:24px}.gallery-messages{padding:16px}.gallery-ai{padding:24px;display:flex;gap:12px}.fui-Button{transition:background-color .12s,color .12s}.fui-Button:focus-visible,button:focus-visible{outline:2px solid var(--blue);outline-offset:2px}.fui-Input,.fui-Select,.fui-Textarea{font-size:14px}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#929292;border:2px solid #fafafa;border-radius:8px}::-webkit-scrollbar-track{background:transparent}@container workspace (max-width:1150px){.record-metadata{margin-top:0}.record-heading{display:block}.record-metadata{margin-top:8px}.case-columns{grid-template-columns:minmax(250px,.85fr) minmax(340px,1.2fr)}.record-field{display:flex!important;flex-direction:column;align-items:stretch;gap:4px}.contact-columns{grid-template-columns:minmax(240px,.85fr) minmax(340px,1.2fr)}.contact-columns>.entity-grid{grid-column:1/-1}.record-heading{padding-top:18px}.inbox-layout{grid-template-columns:190px 310px minmax(150px,1fr);padding:16px 12px;gap:12px}}@container workspace (max-width:700px){.case-columns,.contact-columns{grid-template-columns:1fr}.record-metadata{flex-wrap:wrap}.record-page{padding:10px 10px 0;gap:10px}.ai-source-row{gap:8px;margin:0 4px 12px}.ai-source>span{display:none}.ai-source{justify-content:center}.form-assist{display:none!important}.form-tabs .fui-Tab{padding-left:8px;padding-right:8px}.form-tabs .fui-Tab__content{font-size:14px}.inbox-layout{grid-template-columns:150px 1fr}.inbox-detail{display:none}.inbox-nav>.fui-Button{font-size:12px}.gallery-columns,.dashboard-bottom{grid-template-columns:1fr}}@media(max-width:1700px){:root{--panel-width: 330px}.call-toolbar{gap:6px}.call-toolbar .fui-Button{min-width:45px}.summary-heading{gap:6px}.summary-heading small{display:none}.conversation-summary{flex-basis:180px;height:180px}}@media(max-width:1250px){:root{--panel-width: 300px}.header-utilities>.fui-Button:nth-child(-n+3){display:none}.global-search-slot{padding:0 16px}.global-results{left:370px;right:330px;width:auto}.transcript-controls{flex-wrap:wrap}.call-toolbar{gap:2px;padding:8px}.call-toolbar .fui-Button{min-width:40px}.message-bubble{padding:8px 10px}.gallery-title{align-items:flex-start;gap:20px}.copilot-panel{padding:10px}.suggestions{padding:12px}}@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}.contacts-page{height:100%;min-height:0;gap:0;padding:16px 20px 16px 15px;overflow:hidden}.contacts-page>.application-tabs{min-height:44px;height:44px;margin-bottom:16px}.contacts-page>.command-bar{min-height:44px;height:44px;margin-bottom:8px}.contacts-page>.surface{border-radius:4px;box-shadow:0 1px 3px #0000001f}.entity-grid--view{display:flex;flex-direction:column;min-height:0;padding:0 32px 0 20px}.entity-grid--view .grid-heading{flex:0 0 56px;border-bottom:0;padding:8px 0}.entity-grid--view .grid-heading h2{font-size:20px;line-height:28px;font-weight:600}.entity-grid--view .grid-heading h2>.dynamics-symbol{color:#777}.entity-grid--view .grid-heading>div{gap:4px}.entity-grid--view .grid-heading .fui-Input{width:180px;height:32px;border:1px solid #8a8886;border-radius:0;margin-left:12px}.entity-grid--view .grid-heading .fui-Button__icon{color:#2878bd}.entity-grid--view .table-scroll{flex:1;min-height:0;margin:0;padding-right:18px;scrollbar-color:#666 transparent;scrollbar-width:thin}.entity-grid--view .fui-Table{table-layout:fixed}.entity-grid--view .fui-TableHeader{position:sticky;top:0;background:#fff;z-index:1}.entity-grid--view .fui-TableCell,.entity-grid--view .fui-TableHeaderCell{overflow:hidden;text-overflow:ellipsis;padding-left:16px;padding-right:8px;line-height:20px}.entity-grid--view .fui-TableRow{border-bottom-color:#f0f0f0}.entity-grid--view .fui-TableHeader .fui-TableRow{border-bottom-color:#e1dfdd}.entity-grid--view .fui-TableCell,.entity-grid--view .fui-TableHeaderCell{height:42px}.entity-grid--view .selection-cell{padding:0}.entity-grid--view .grid-link{color:#115ea3}.entity-grid--view .grid-footer{flex:0 0 46px;padding:10px 0}.grid-selection-status{padding:0 0 8px;color:#666;font-size:12px}.command-split.fui-Button{min-width:30px;width:30px;border-left:1px solid var(--line);border-radius:0;padding:0}.contacts-page .command{color:#242424}.application-tabs .fui-Tab:not(:first-child){background-image:linear-gradient(var(--line),var(--line));background-size:1px 16px;background-position:left center;background-repeat:no-repeat}.application-tabs .closable-tab{padding-right:36px}.application-tabs .closable-tab .tab-label{max-width:148px}.application-tabs:has(.closable-tab[aria-selected=true])>.fui-Button{position:relative;margin-left:-34px;margin-right:2px;flex-shrink:0}.application-tabs .closable-tab .fui-Tab__icon{color:#2878bd}.entity-grid--view .selection-cell .fui-Checkbox{margin-left:6px}.command>.dynamics-symbol:last-child{margin-left:8px}.loading-region{position:relative;min-width:0;min-height:0}.loading-region--page,.loading-region--page>.loading-region-content{height:100%}.loading-region--panel,.loading-region--panel>.loading-region-content{height:100%}.loading-region-indicator{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;background:#fafafa;min-height:40px;z-index:2}.loading-region .fui-Spinner__label,.grid-loading-status .fui-Spinner__label{font-size:12px;font-weight:400;color:#666}.grid-loading-status{position:absolute;inset:44px 0 0;display:flex;align-items:center;justify-content:center;background:#ffffffd9;z-index:2;min-height:44px}.table-scroll{position:relative}.grid-refreshing{pointer-events:none}.save-progress{position:absolute;right:28px;top:100px;z-index:3;padding:8px 16px;border:1px solid #e1dfdd;background:#fff;border-radius:4px;box-shadow:0 2px 4px #0001}.copilot-pending{padding:20px;background:#fff;border:1px solid #eee;border-radius:8px}@media(prefers-reduced-motion:reduce){.loading-region *,.grid-loading-status *{animation-duration:0s!important}}.work-items-list>.loading-region-content{height:100%}.global-results>.loading-region{min-height:44px}.app-name-trigger{border:0;padding:0;height:48px;color:inherit;background:transparent}.app-name-trigger:hover{text-decoration:underline}.presence-anchor,.settings-anchor{position:relative;flex:0 0 48px;width:48px;height:48px}.presence-trigger,.settings-trigger{border:0;background:transparent;color:var(--header-text, #fff);cursor:pointer}.presence-trigger:hover,.settings-trigger:hover{background:#ffffff18}.settings-trigger[aria-expanded=true]{background:#ffffff28}.settings-trigger .dynamics-symbol,.settings-trigger .shell-symbol{font-size:16px!important}.settings-menu.fui-MenuPopover{position:absolute!important;inset:100% 0 auto auto!important;transform:none!important;color:#242424;min-width:220px;width:220px;padding:4px 0;border:0;border-radius:0}.settings-menu .fui-MenuList{padding:0;gap:0}.settings-menu .fui-MenuGroupHeader{padding:6px 12px 2px;font-size:12px;font-weight:600;color:#616161}.settings-menu .fui-MenuItem,.settings-menu .fui-MenuItemRadio{align-items:center;min-height:36px;padding:0 12px;border-radius:0;font-size:14px;font-weight:400}.settings-menu .fui-MenuItemRadio[aria-checked=true]{font-weight:600}.presence-menu.fui-MenuPopover{position:absolute!important;inset:100% 0 auto auto!important;transform:none!important;color:#242424;min-width:180px;width:180px;padding:0;border:0;border-radius:0}.presence-menu .fui-MenuItem{align-items:center;height:36px;min-height:36px;padding:0 10px;border-radius:0;font-size:14px;font-weight:400}.presence-menu .fui-MenuList{padding:0;gap:0}.presence-menu .fui-MenuItem__icon{width:16px;height:16px;margin-right:12px}.presence-menu .current-presence{background:#d3d3d3}.workspace-sitemap.fui-OverlayDrawer{position:fixed;top:48px;bottom:0;left:0;width:228px;max-width:228px;height:calc(100% - 48px);background:#f0f0f0;color:#242424;border:0;box-shadow:3px 0 8px #0002;padding:0}.workspace-sitemap>.fui-Button{align-self:flex-start;height:38px;flex-shrink:0;border-radius:0}.sitemap-scroll{width:100%;min-width:0;overflow-x:hidden;overflow-y:auto;min-height:0;padding-bottom:12px}.sitemap-row{width:100%;display:flex;align-items:center;gap:14px;height:42px;padding:0 14px;border:0;background:transparent;text-align:left;font-size:14px;color:#242424}.sitemap-row .sitemap-label{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.sitemap-row>:not(.sitemap-label){flex:0 0 16px;width:16px}.sitemap-row:hover,.sitemap-recent-row:hover{background:#e2e2e2}.sitemap-row:focus-visible{outline:1px dotted #333;outline-offset:-2px}.sitemap-scroll h2{font-size:14px;font-weight:600;padding:20px 14px 12px}.sitemap-recents p{padding:12px 18px;color:#666;font-size:12px}.sitemap-recent-row{display:flex;padding-left:30px;height:36px}.sitemap-recent-row button{background:transparent;border:0;font-size:13px}.sitemap-recent-row button:first-child{min-width:0;flex:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;text-align:left}.workspace-app-switcher.fui-DialogSurface{width:90%;max-width:none;height:90%;max-height:none;padding:0;border:0;border-radius:8px;overflow:hidden}.workspace-app-switcher.is-full{width:100%;height:100%;border-radius:0}.app-switcher-body.fui-DialogBody{display:flex;flex-direction:column;height:100%;gap:0}.app-switcher-body>header{height:54px;flex-shrink:0;padding:0 12px;display:flex;align-items:center;justify-content:space-between;background:#fff}.app-switcher-body h1{font-size:16px;font-weight:400}.app-switcher-content{flex:1;min-height:0;overflow:auto;padding:24px 26px;background:#eaeaea}.app-switcher-toolbar{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}.app-switcher-toolbar>.fui-Input{width:275px;background:transparent}.app-switcher-toolbar>div{display:flex}.app-switcher-toolbar .fui-Button{font-size:12px;font-weight:400}.app-group-heading{display:flex;align-items:center;gap:6px;font-size:16px;font-weight:600;border:0;padding:8px 0 12px;background:transparent;color:#555}.app-card-grid{display:grid;grid-template-columns:repeat(auto-fill,218px);gap:12px;margin-bottom:20px}.app-card{height:238px;position:relative;background:#fff;border:1px solid #999}.app-card-open{display:block;width:100%;height:100%;border:0;padding:0;text-align:left;background:#fff;color:#242424}.app-card-open:hover{box-shadow:0 0 0 2px #709cb5}.app-card-art{height:98px;display:grid;place-items:center;background:#0c194c;color:#75bedc}.app-card-copy{height:138px;padding:18px 12px 4px;display:flex;flex-direction:column;align-items:flex-start}.app-card-copy h3{font-size:16px;font-weight:400;width:100%;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.app-card-copy p{font-size:12px;line-height:17px;margin-top:7px;height:34px;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.app-card-copy small{font-size:9px;margin-top:auto}.app-card-copy>span{font-size:9px;background:#666;color:#fff;margin-top:5px;padding:0 3px;line-height:14px}.app-card-more{position:absolute;right:5px;top:98px;height:18px;border:0;background:#fff;color:#777;padding:0}.app-create-tile{width:218px;height:100px;border:1px solid #aaa;background:#fff;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px}.app-switcher-notice{padding:10px;margin-bottom:10px;background:#fff;border-left:3px solid #0f6cbd;font-size:13px}.admin-center-shell{height:100%;min-width:1000px;display:flex;flex-direction:column;overflow:hidden;background:#fff;color:#323130;font-size:14px}.admin-center-layout{display:flex;min-height:0;flex:1}.admin-center-nav{width:200px;flex:0 0 200px;display:flex;flex-direction:column;background:#f0f0f0;border-right:1px solid #d6d6d6;box-shadow:3px 0 8px #0000000d;z-index:1}.admin-center-nav.is-collapsed{width:48px;flex-basis:48px}.admin-center-nav-scroll{overflow-y:auto;min-height:0;padding:0 8px 20px 0;scrollbar-color:#666 transparent;scrollbar-width:thin}.admin-center-nav section{margin-top:16px}.admin-center-nav h2{margin:0;padding:10px 14px 12px;font-size:14px;font-weight:600;white-space:nowrap}.admin-nav-item{position:relative;width:100%;height:36px;display:flex;align-items:center;gap:14px;padding:0 14px;border:0;background:transparent;color:#414141;text-align:left;font-family:inherit;font-size:14px;cursor:pointer}.admin-nav-item>span:not(.dynamics-symbol){flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-nav-item>img,.admin-nav-item>.fui-Icon,.admin-nav-item>.dynamics-symbol{flex-shrink:0;color:#605e5c}.admin-nav-toggle{height:44px;flex-shrink:0}.admin-nav-item:hover:not(:disabled){background:#e6e6e6}.admin-nav-item.is-selected{background:#fff}.admin-nav-item.is-selected:before{content:"";position:absolute;left:4px;top:7px;bottom:7px;width:4px;border-radius:2px;background:#0078d4}.admin-nav-item:disabled{color:#9d9b99;cursor:default}.admin-nav-item:disabled>img,.admin-nav-item:disabled>.fui-Icon,.admin-nav-item:disabled>.dynamics-symbol{opacity:.5}.admin-nav-item:focus-visible{outline:2px solid #0078d4;outline-offset:-2px}.admin-center-nav.is-collapsed h2,.admin-center-nav.is-collapsed .admin-nav-item>span:not(.dynamics-symbol),.admin-center-nav.is-collapsed .admin-nav-item>:last-child:not(:first-child){display:none}.admin-center-nav.is-collapsed .admin-center-nav-scroll{padding-right:0}.admin-center-main{min-width:0;min-height:0;display:flex;flex-direction:column;flex:1;overflow:hidden;background:#fff}.admin-settings-page{padding:20px 26px 32px 20px;overflow-y:auto;flex:1;scrollbar-color:#666 transparent;scrollbar-width:thin}.admin-settings-page h1{margin:0;font-size:20px;line-height:28px;font-weight:600}.admin-settings-title{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.admin-ai-badge{display:inline-block;border:1px solid #8a8886;border-radius:12px;padding:1px 10px;font-size:10px;line-height:16px;font-weight:600;white-space:nowrap}.admin-settings-page>p{margin:16px 0;line-height:20px}.admin-info-line{display:flex;align-items:flex-start;gap:6px}.admin-info-line>.fui-Icon{flex-shrink:0;margin-top:2px}.admin-settings-page h2{font-size:14px;font-weight:600;margin:14px 0 10px}.admin-settings-block{background:#fafafa;margin:10px 0 18px}.admin-settings-block p{margin:2px 0 0;line-height:20px}.admin-enable-row{display:flex;align-items:center;justify-content:space-between;gap:24px;min-height:82px;padding:20px 26px}.admin-settings-page>.admin-enable-row:first-of-type{margin-top:26px}.admin-setup-row{position:relative;display:flex;align-items:center;gap:24px;min-height:82px;padding:18px 50px}.admin-setup-row>div{flex:1;min-width:0}.admin-setup-row>.fui-Button{color:#0078d4;font-size:16px;border:0;gap:8px;flex-shrink:0}.admin-setup-row>.fui-Button:disabled{color:#a19f9d}.admin-step-marker{position:absolute;left:6px;top:34px;width:14px;height:14px;border-radius:50%;background:#0086d9;color:#fff;display:grid;place-items:center}.admin-step-marker.is-pending{background:transparent;border:1px dashed #605e5c}.admin-setup-row:not(:last-child):after{content:"";width:1px;position:absolute;background:#e1dfdd;left:13px;top:52px;bottom:-26px}.admin-command-bar{display:flex;flex:0 0 auto;align-items:center;gap:2px;padding:6px 12px;min-height:48px;border-bottom:1px solid #edebe9;flex-wrap:wrap}.admin-command-bar .fui-Button{border-radius:0;font-size:13px;font-weight:400;padding-inline:10px}.admin-center-main>.entity-grid--view{flex:1;border:0;border-radius:0;box-shadow:none}.admin-center-main .entity-grid--view .fui-Table{min-width:max-content}.admin-center-main .grid-link{text-decoration:underline;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-grid-intro{padding:18px 20px 0}.admin-grid-breadcrumb{display:flex;gap:10px;align-items:center}.admin-grid-breadcrumb button{border:0;background:transparent;color:#0078d4;padding:0;font:inherit;cursor:pointer}.admin-grid-breadcrumb h1{font-size:20px;line-height:28px;margin:0;font-weight:600}.admin-grid-intro p{margin:12px 0 4px}.admin-lob-label{font-size:14px;color:#605e5c;margin-right:12px}.admin-record-tabs{padding:20px 0 12px;margin-bottom:20px;border-bottom:1px solid #edebe9;font-weight:600;color:#0078d4}.admin-record-section{padding:12px 20px;border:1px solid #edebe9;max-width:1100px}.admin-record-section dl>div{display:grid;grid-template-columns:180px 1fr;gap:16px;padding:12px 0;border-bottom:1px solid #f3f2f1}.admin-record-section dt{color:#605e5c}.admin-record-section dd{margin:0}.admin-case-settings-page{padding-top:28px}.admin-case-settings-page>p{margin-top:4px}.admin-case-settings-list{margin-top:18px;border:1px solid #edebe9}.admin-case-setting-row{min-height:116px;padding:20px;display:flex;align-items:center;justify-content:space-between;gap:28px;border-bottom:1px solid #edebe9;background:#fff}.admin-case-setting-row:last-child{border-bottom:0}.admin-case-setting-row>div{min-width:0}.admin-case-setting-title{display:flex;align-items:center;gap:10px}.admin-case-setting-title h2{margin:0;font-size:15px}.admin-case-setting-title span{color:#605e5c;font-size:12px}.admin-case-setting-row p{margin:7px 0 5px;line-height:20px}.admin-case-setting-row a,.admin-cma-page a,.admin-cma-config-page a{color:#0f6cbd;text-decoration:underline;text-underline-offset:2px}.admin-case-setting-row>.fui-Button{min-width:118px;flex-shrink:0;border-radius:0}.admin-cma-page{background:#fff;padding-top:25px}.admin-cma-breadcrumb{display:flex;align-items:center;gap:8px;margin:0 0 8px}.admin-cma-breadcrumb>span{display:inline-flex;align-items:center;gap:8px}.admin-cma-breadcrumb button{border:0;background:transparent;padding:0;color:#0f6cbd;font:inherit;text-decoration:underline;text-underline-offset:2px;cursor:pointer}.admin-cma-heading p{margin:7px 0 0;line-height:20px}.admin-cma-language{margin:18px 0 16px!important;max-width:1080px}.admin-cma-prerequisites{border:1px solid #e5e5e5;border-radius:14px;box-shadow:0 4px 12px #00000014;padding:16px 24px 18px;margin:14px 0 10px}.admin-cma-prereq-heading,.admin-cma-prereq-card-title,.admin-cma-progress-row,.admin-cma-rules-heading{display:flex;align-items:center;justify-content:space-between;gap:14px}.admin-cma-prereq-heading h2,.admin-cma-prereq-card h3{margin:0;font-size:15px;font-weight:600}.admin-cma-prereq-heading p,.admin-cma-prereq-card p{margin:4px 0 0;line-height:19px}.admin-cma-ready{display:inline-flex;align-items:center;gap:4px;border-radius:12px;padding:2px 8px 2px 5px;color:#2d6a2e;background:#f2faf1;white-space:nowrap;font-size:12px}.admin-cma-ready>.fui-Icon,.admin-cma-ready>.dynamics-symbol{display:grid;place-items:center;width:16px;height:16px;color:#fff;background:#3b873e;border-radius:50%}.admin-cma-prereq-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:10px}.admin-cma-prereq-card{min-width:0;min-height:148px;padding:14px 12px 12px;border:1px solid #e1dfdd;border-radius:8px;display:flex;flex-direction:column}.admin-cma-prereq-actions{margin-top:auto;padding-top:12px;display:flex;align-items:center;justify-content:space-between;gap:8px}.admin-cma-prereq-actions .fui-Button{border-radius:0;white-space:nowrap}.admin-cma-simulation-note{padding-top:8px;border-top:1px solid #edebe9;color:#605e5c;font-size:12px}.admin-cma-progress-row{margin-top:14px;color:#605e5c;font-size:12px}.admin-cma-progress{flex:1;height:8px;overflow:hidden;border-radius:4px;background:#e5e5e5}.admin-cma-progress>span{display:block;width:100%;height:100%;background:#3b7f2e}.admin-cma-inline-status,.admin-cma-demo-note{padding:8px 10px;border-left:3px solid #0f6cbd;background:#f3f9fd;color:#323130;font-size:12px}.admin-cma-prerequisites>.admin-cma-inline-status{margin:12px 0 0}.admin-cma-capabilities{display:flex;flex-direction:column;gap:8px;margin-top:8px}.admin-cma-capability-row{min-height:112px;padding:18px 20px;border:1px solid #edebe9;display:grid;grid-template-columns:minmax(0,1fr) auto;align-content:center;column-gap:24px}.admin-cma-capability-row h2{margin:0;font-size:14px}.admin-cma-capability-row p{margin:6px 0 0;line-height:20px}.admin-cma-capability-row>.fui-Button{grid-column:2;grid-row:1 / span 2;align-self:center;min-width:118px;border-radius:0}.admin-cma-privacy{margin:20px 0 0}.admin-cma-config-page{min-height:0;flex:1;display:flex;flex-direction:column;overflow:hidden;background:#fff}.admin-cma-command-bar{min-height:48px;padding:4px 20px;display:flex;align-items:center;gap:2px;border-bottom:1px solid #edebe9;flex-wrap:wrap}.admin-cma-command-bar .fui-Button{border-radius:0;font-weight:400}.admin-cma-config-scroll{min-height:0;flex:1;overflow:auto;padding:18px 26px 34px 22px;scrollbar-color:#666 transparent;scrollbar-width:thin}.admin-cma-demo-note{margin:12px 0 16px}.admin-cma-config-scroll>.admin-cma-inline-status{margin:-8px 0 16px}.admin-cma-config-card{border:1px solid #e5e5e5;margin:0 0 12px;background:#fff}.admin-cma-config-card>h2{margin:0;padding:16px;border-bottom:1px solid #edebe9;font-size:15px;font-weight:600}.admin-cma-config-card-body{padding:18px 16px 20px;display:flex;flex-direction:column;align-items:flex-start;gap:14px}.admin-cma-config-card-body>p{margin:0;line-height:20px}.admin-cma-config-card-body>.fui-Dropdown{min-width:320px}.admin-cma-field-label{display:block;font-size:12px;font-weight:600;margin-bottom:-8px}.admin-cma-field-chips{display:flex;flex-wrap:wrap;gap:7px}.admin-cma-field-chips span{border:1px solid #c8c6c4;border-radius:2px;padding:5px 9px;background:#fafafa;font-size:12px}.admin-cma-bullets{margin:0;padding-left:22px;line-height:21px}.admin-cma-rules{width:100%;margin-top:8px}.admin-cma-rules-heading{min-height:42px;border-bottom:1px solid #edebe9}.admin-cma-rules-heading .fui-Button{border-radius:0;font-weight:400}.admin-cma-table-scroll{max-width:100%;overflow-x:auto}.admin-cma-simple-table{width:100%;border-collapse:collapse;font-size:13px}.admin-cma-simple-table th,.admin-cma-simple-table td{padding:11px 12px;text-align:left;border-bottom:1px solid #edebe9;white-space:nowrap}.admin-cma-simple-table th{font-weight:600;color:#323130}.admin-cma-simple-table .fui-Dropdown{min-width:220px}.admin-cma-toggle-line{margin:4px 0 16px;padding:10px 2px}.admin-cma-warning{width:calc(100% + 32px);margin:-18px -16px 2px!important;padding:9px 16px;box-sizing:border-box;color:#a4262c;background:#fde7e9}@media(max-width:1120px){.admin-cma-prereq-grid{grid-template-columns:1fr}.admin-cma-prereq-card{min-height:120px}}.app-card-art img{object-fit:contain}.work-item-subject{display:block;max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:13px;color:#555;margin:3px 0}@container communication (max-width: 420px){.call-toolbar{gap:3px;padding-inline:6px}.call-toolbar .fui-Button{min-width:40px;flex:1}.call-toolbar .end-call.fui-Button{flex:0 0 32px;margin-left:2px}.transcript-controls{flex-wrap:wrap;gap:4px;padding:6px}.transcript-controls .fui-Button{padding-inline:6px}.summary-heading small{display:none}}.highlights-generating{min-height:130px;display:flex;align-items:flex-start;padding:20px 0}.case-details-layout,.customer-summary-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px;padding:0 4px 20px}.case-details-layout>div,.customer-summary-layout>div{min-width:0;display:flex;flex-direction:column;gap:16px}.detail-card{padding:18px;min-width:0}.detail-card h3{margin:0 0 16px;font-size:14px;font-weight:600}.detail-card-title,.detail-lookup{display:flex;align-items:center;justify-content:space-between;gap:10px}.detail-card-title{border-bottom:1px solid var(--line);margin-bottom:16px}.detail-card-title h3{margin:8px 0}.detail-lookup{padding-bottom:16px}.detail-fields{display:flex;flex-direction:column;gap:18px}.detail-fields .fui-Field{grid-template-columns:minmax(110px,40%) minmax(0,1fr);gap:12px}.detail-fields .fui-Input,.detail-fields .fui-Select{width:100%;min-width:0;background:#f5f5f5;border:0}.detail-card>.fui-Field{margin-block:12px}.detail-card .fui-Textarea{min-height:90px;background:#f5f5f5}.detail-link{color:var(--blue);background:none;border:0;padding:0;text-decoration:underline;cursor:pointer;text-align:left}.detail-table-scroll{overflow:auto}.detail-table-scroll table{width:100%;border-collapse:collapse;font-size:13px}.detail-table-scroll th,.detail-table-scroll td{padding:12px 8px;text-align:left;border-bottom:1px solid #eee;min-width:100px}.detail-table-scroll th{font-weight:600}.detail-empty{padding:35px 12px;text-align:center;color:var(--muted)}.detail-card>small{display:block;margin-top:16px;color:var(--muted)}.customer-summary-layout .fui-Tab{padding-inline:8px}.customer-summary-layout .timeline{margin:0}.knowledge-panel{height:100%;display:flex;flex-direction:column;background:#fafafa;min-width:0}.knowledge-heading{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;background:#fff}.knowledge-heading h2{font-size:20px;font-weight:400;margin:0}.knowledge-body{overflow:auto;flex:1;min-height:0;background:#fff;padding:16px;margin:10px;box-shadow:0 1px 3px #0002}.knowledge-tools{display:flex;align-items:center;margin-bottom:12px}.knowledge-tools .fui-TabList{flex:1}.knowledge-tools .fui-Tab{padding-inline:8px}.knowledge-tools .fui-Tab__content{font-size:13px}.knowledge-body>.fui-Input{width:100%;background:#f5f5f5;border:0}.knowledge-body>.fui-Field{margin-top:12px}.knowledge-filters{background:#fafafa;padding:12px;margin-top:12px}.knowledge-filters .fui-Field{margin-block:10px}.knowledge-count{display:flex;justify-content:space-between;gap:12px;margin:14px 0 8px;color:#666;font-size:11px}.knowledge-result{border-bottom:1px solid #eee;padding:12px 4px}.knowledge-result .detail-card-title{border:0;margin:0;align-items:flex-start;gap:4px}.knowledge-title{font-weight:600;font-size:14px;background:none;border:0;padding:0;text-align:left;cursor:pointer}.knowledge-title:hover{color:var(--blue);text-decoration:underline}.knowledge-result p{line-height:1.5;font-size:13px}.knowledge-tags{display:flex;gap:8px;margin:12px 0}.knowledge-tags span{background:#f3f3f3;border-radius:12px;padding:2px 10px;font-size:11px}.knowledge-result details{background:#f5f5f5;border:1px solid #ddd;border-radius:4px;padding:6px;font-size:12px}.knowledge-result summary{cursor:pointer}.knowledge-result small{display:flex;justify-content:space-between;gap:8px;margin-top:14px;font-size:10px;color:#666}.knowledge-result mark{background:#fff179}.knowledge-article{background:#fff;padding:24px;overflow:auto;min-height:0}.knowledge-article>h1{font-size:24px;font-weight:600}.knowledge-article-body{font-family:Georgia,serif;line-height:1.55;margin-block:32px}.knowledge-article-body h2{font-size:24px}.knowledge-article-body h3{font-size:18px}.knowledge-feedback{padding:12px;background:#fafafa;display:flex;align-items:center;flex-wrap:wrap;gap:8px}@container workspace (max-width: 850px){.case-details-layout,.customer-summary-layout{grid-template-columns:minmax(0,1fr)}}.intent-guidance{padding:12px;margin:8px 0 12px;font-size:13px}.intent-guidance summary{cursor:pointer;font-weight:600}.intent-issue{display:flex;align-items:start;gap:8px;margin:12px 0}.intent-issue button{margin-left:auto;border:0;background:transparent;color:#666;cursor:pointer}.intent-guidance ol{list-style:none;padding:0;margin:0 0 12px 8px}.intent-guidance li{position:relative;padding:0 0 16px 18px;border-left:1px solid #d5e3ef}.intent-step-marker{position:absolute;left:-7px;top:0;background:#fff;color:#0f6cbd;font-size:12px}.intent-guidance li strong{font-weight:400}.intent-current strong{color:#0f6cbd}.intent-question{display:block;width:100%;text-align:left;color:#242424;background:#f1f1f1;border:0;padding:8px;margin-top:4px;cursor:pointer;font:inherit;font-weight:600}.intent-question:hover{background:#e5f0fa}.intent-question:disabled{cursor:default;opacity:.65}.intent-answer{margin-top:4px;color:#707070;line-height:1.4}.intent-status{margin:8px 0;color:#666;font-size:12px}.intent-collected{border-top:1px solid #eee;margin-top:12px;padding-top:10px}.intent-collected dl div{display:grid;grid-template-columns:1fr 1.2fr;gap:8px;padding:5px 0}.intent-collected dd{margin:0;overflow-wrap:anywhere;color:#666}.intent-solution{margin-top:12px;padding:10px;background:#f5f9fc}.intent-solution p{white-space:pre-line;line-height:1.5}.conversation-audio-controls{padding:8px 12px;display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;border-bottom:1px solid #ddd;background:#f4f8fa;font-size:12px}.conversation-audio-controls label{display:flex;align-items:center;gap:5px}.conversation-audio-controls input[type=range]{width:65px}.conversation-audio-controls button{border:1px solid #c4d4df;border-radius:3px;background:#fff;color:#0f6cbd;padding:4px 8px;font:inherit;cursor:pointer}.conversation-audio-controls small{width:100%;color:#66727a}.intent-upcoming strong{color:#616161}.intent-upcoming .intent-step-marker{color:#8a8886}.intent-preview{margin:4px 0 0;color:#707070;line-height:1.4}.audio-settings{display:grid;gap:10px;margin:12px 0;padding:12px;border:1px solid #d1d1d1}.audio-settings label{display:flex;align-items:center;gap:8px}.audio-settings small{max-width:280px;line-height:1.4}button.prompt-preview{display:block;width:100%;text-align:left;font:inherit;cursor:pointer;background:#fafafa;border:1px solid #b3d7ff;border-radius:10px}button.prompt-preview:hover{background:#eaf3ff}.chat-communication{display:flex;flex-direction:column;height:100%}.chat-communication .caller{flex-shrink:0}.chat-communication .chat-end{margin-left:auto;background:#d83b01;color:#fff}.chat-transcript{flex:1;min-height:0;overflow:auto;padding:16px 12px}.agent-chat-compose{margin:12px;border:1px solid #d1d1d1;border-bottom:2px solid #0f6cbd;border-radius:4px;padding:8px}.agent-chat-compose .fui-Textarea{width:100%;border:0}.agent-chat-compose>div{display:flex;justify-content:space-between;align-items:center;color:#707070}.global-header .app-name{color:inherit}.global-header .product-name{max-width:260px;overflow:hidden;text-overflow:ellipsis}.admin-record-view{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden;background:#f0f0f0}.admin-record-heading{padding:22px 26px 20px;flex-shrink:0}.admin-record-heading nav{display:flex;align-items:center;gap:6px;font-size:12px}.admin-record-heading nav button{border:0;padding:0;background:transparent;font:inherit;color:#0078d4;text-decoration:underline;cursor:pointer}.admin-record-heading h1,.admin-workstream-heading h1{font-size:26px;line-height:34px;font-weight:600;margin:10px 0 14px}.admin-record-body{flex:1;min-height:0;overflow:auto;padding:12px 24px 32px;scrollbar-width:thin;scrollbar-color:#666 transparent}.admin-record-view>.admin-command-bar{background:#fff}.admin-command-divider{height:26px;border-left:1px solid #edebe9;margin:0 6px}.admin-save-status{margin-left:auto;padding:0 8px;color:#605e5c;font-size:12px}.admin-form-card{background:#fff;border:1px solid #edebe9;border-radius:3px;box-shadow:0 2px 3px #00000018;padding:22px 34px;margin-bottom:16px;min-width:0}.admin-form-card h2{font-size:14px;line-height:20px;font-weight:600;margin:0 0 18px}.admin-form-card h2 small{font-size:12px;font-weight:400;color:#605e5c;margin-left:8px}.admin-form-card-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:16px}.admin-form-card-heading h2{margin:0}.admin-form-card-heading>div:not(.admin-record-source){display:flex;gap:8px}.admin-record-source{font-size:14px;text-align:left;padding-right:6px}.admin-record-source small{display:block;font-size:12px;margin-top:2px}.admin-editor-fields{max-width:780px;display:flex;flex-direction:column;gap:20px}.admin-editor-fields>.fui-Field{grid-template-rows:auto;row-gap:0;display:grid;grid-template-columns:190px minmax(0,500px);align-items:center;column-gap:20px}.admin-editor-fields .fui-Label{font-size:14px}.admin-editor-fields .fui-Input,.admin-editor-fields .fui-Textarea,.admin-editor-fields .fui-Dropdown{width:100%;border-radius:0;border:0;background:#f5f5f5;min-height:32px}.admin-editor-fields .fui-Textarea{min-height:64px}.admin-editor-fields .fui-Checkbox{margin-left:-8px}.admin-field-help{font-size:12px;color:#777;margin:2px 0 0;line-height:18px}.admin-instructions-text{padding:20px 0 0;margin:0;border-top:1px solid #edebe9;white-space:pre-wrap;line-height:22px}.admin-instructions-empty{border-top:1px solid #edebe9;display:flex;flex-direction:column;align-items:center;text-align:center;padding:28px 10px;gap:12px;color:#605e5c}.admin-instructions-empty h3{font-size:16px;font-weight:400;margin:0}.admin-instructions-empty p{margin:0;max-width:580px;line-height:20px}.admin-related-grid{padding:20px}.admin-related-grid>.entity-grid{padding:0;border:0;border-radius:0;box-shadow:none}.admin-related-grid .grid-heading{border-bottom:1px solid #edebe9}.admin-related-grid .grid-heading h2{margin:0;font-size:16px}.admin-related-grid .table-scroll{max-height:400px;scrollbar-width:thin}.admin-related-grid .fui-Table{table-layout:fixed;min-width:max-content}.admin-related-grid .fui-TableCell{overflow:hidden;text-overflow:ellipsis}.admin-related-grid .grid-search{padding-inline:0}.admin-related-grid .fui-Dropdown{min-width:0;width:100%;border:0;border-radius:0}.admin-editor-dialog{width:640px;max-width:calc(100% - 48px)}.admin-editor-dialog .fui-DialogContent{display:flex;flex-direction:column;gap:14px;padding-block:12px;max-height:65vh;overflow:auto}.admin-editor-dialog details{border-top:1px solid #edebe9;padding:12px 0}.admin-editor-dialog summary{cursor:pointer}.admin-character-count{text-align:right;color:#605e5c;margin:0;font-size:12px}.admin-workstream-view{background:#fafafa}.admin-workstream-notice{display:flex;align-items:center;gap:10px;padding:10px 20px;background:#f3f8fc;font-size:12px;flex-shrink:0}.admin-workstream-notice [role=status]{margin-left:auto}.admin-workstream-heading{margin:0 0 22px}.admin-workstream-heading>div{display:flex;align-items:center;gap:12px}.admin-workstream-heading .admin-workstream-values{display:flex;gap:60px}.admin-workstream-heading .admin-workstream-values>div{display:flex;flex-direction:column-reverse;gap:6px}.admin-workstream-heading .admin-workstream-values dd{font-size:14px}.admin-workstream-heading .admin-workstream-values dt{font-size:12px;color:#605e5c}.admin-workstream-values{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:0}.admin-workstream-values dt{font-weight:600;margin:0 0 8px}.admin-workstream-values dd{margin:0;line-height:20px}.admin-channel-card{padding:14px 20px}.admin-channel-columns{display:flex;align-items:flex-start;gap:40px;padding:12px 4px}.admin-channel-columns>div{min-width:140px;flex:1}.admin-channel-columns h3{font-size:14px;margin:0 0 8px;font-weight:600}.admin-channel-columns p{margin:4px 0;line-height:20px}.admin-channel-active{color:#107c10;margin-left:auto}.admin-channel-footer{display:flex;align-items:center;justify-content:space-between;padding-top:12px;font-size:12px}.admin-routing-card{padding:14px 20px}.admin-routing-row{display:flex;align-items:flex-start;gap:14px;padding:18px 0;border-bottom:1px solid #f3f2f1}.admin-routing-row>div{flex:1}.admin-routing-row>.fui-Button{align-self:center}.admin-routing-row p{margin:4px 0 0;font-size:12px;color:#605e5c;line-height:18px}.admin-fallback-row{display:flex;gap:24px;align-items:center;padding:12px 30px 0}.admin-workstream-panels{display:grid;grid-template-columns:1fr 1fr;gap:20px}.admin-workstream-panels .admin-form-card{padding:14px 20px}.admin-workstream-panels .admin-form-card-heading{padding-bottom:12px;border-bottom:1px solid #f3f2f1;align-items:center}.admin-workstream-panels .admin-instructions-empty{border:0}.admin-advanced-toggle{margin:14px 0}.knowledge-management-list{display:flex;flex-direction:column;flex:1;min-height:0}.knowledge-management-record{display:flex;flex-direction:column;height:100%;min-height:0;padding:12px 8px;background:#f5f5f5;gap:10px}.knowledge-management-record>.record-header{flex-shrink:0;margin:0}.knowledge-management-record>.record-header .form-tabs{display:none}.knowledge-management-record>.record-header .record-heading{padding:16px 20px}.knowledge-management-record .command-bar{flex-shrink:0}.knowledge-process{display:flex;align-items:stretch;background:#eee;min-height:44px;margin-top:-10px}.knowledge-process>div{width:200px;flex-shrink:0;background:#326fba;color:#fff;padding:4px 16px;display:flex;flex-direction:column}.knowledge-process>button{flex:1;display:flex;flex-direction:column;gap:2px;border-radius:0}.knowledge-stage-dot{border:3px solid #666;border-radius:50%;width:22px;height:22px;background:#fff}.knowledge-process [aria-pressed=true] .knowledge-stage-dot{border-color:#326fba;box-shadow:inset 0 0 0 3px #fff;background:#326fba}.knowledge-form-tabs{display:flex;align-items:center;justify-content:space-between;background:#fff;margin-top:-10px;border-radius:0 0 8px 8px;box-shadow:0 1px 3px #0002;flex-shrink:0}.knowledge-form-tabs>[role=status]{font-size:12px;color:#616161;padding-right:16px}.knowledge-record-scroll{flex:1;overflow:auto;min-height:0;display:flex;flex-direction:column;gap:14px}.knowledge-record-scroll>.surface,.knowledge-summary-columns>.surface{margin:0;padding:16px 20px;background:#fff;border-radius:8px;box-shadow:0 1px 4px #0002;flex-shrink:0}.knowledge-record-scroll h2{font-size:14px;font-weight:600;margin:0 0 16px}.knowledge-content-fields{display:grid;grid-template-columns:1fr 1fr;gap:24px}.knowledge-content-fields>div{display:flex;flex-direction:column;gap:16px}.knowledge-content-fields .fui-Field,.knowledge-summary-fields>.fui-Field{display:grid;grid-template-columns:160px minmax(0,1fr);grid-template-rows:auto;row-gap:0;align-items:start;column-gap:12px}.knowledge-content-fields .fui-Textarea{min-height:56px}.knowledge-content-fields .fui-Input,.knowledge-content-fields .fui-Textarea,.knowledge-summary-fields .fui-Input,.knowledge-summary-fields .fui-Select{background:#f5f5f5}.knowledge-content-fields .fui-Field>label,.knowledge-summary-fields>.fui-Field>label{grid-row:1;padding-top:5px}.knowledge-editor-tabs{display:flex;justify-content:space-between;align-items:center}.knowledge-editor-toolbar{display:flex;align-items:center;border:1px solid #ddd;flex-wrap:wrap;gap:2px;padding:4px}.knowledge-editor-toolbar button{min-width:28px}.knowledge-rich-editor{border:1px solid #ddd;min-height:360px;padding:24px 18px;font-family:Segoe UI,sans-serif;font-size:14px;line-height:1.6;overflow:auto;max-height:600px;background:#fff}.knowledge-rich-editor:focus{outline:2px solid #0f6cbd;outline-offset:-2px}.knowledge-rich-editor h1{font-size:26px;line-height:1.3}.knowledge-rich-editor h2{font-size:21px;margin:24px 0 12px}.knowledge-rich-editor h3{font-size:18px}.knowledge-rich-editor li{margin:4px 0}.knowledge-html{width:100%;min-height:360px}.knowledge-html textarea{font-family:Consolas,monospace}.knowledge-summary-columns{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr) minmax(0,1fr);gap:16px;align-items:start}.knowledge-summary-fields{display:flex;flex-direction:column;gap:16px;margin-bottom:20px}.knowledge-summary-fields>.fui-Field{grid-template-columns:140px minmax(0,1fr)}.knowledge-summary-columns .timeline{border:0;box-shadow:none;margin:0;padding:0}.knowledge-designer--expanded{position:absolute;inset:12px;z-index:40;overflow:auto}.knowledge-designer--expanded .knowledge-rich-editor{max-height:none;min-height:65vh}.knowledge-analytics-value{font-size:36px;margin:24px 0}.case-agent-notification,.voice-intake-status{position:absolute;z-index:80;top:62px;right:24px;display:flex;align-items:flex-start;gap:16px;width:min(456px,calc(100% - 48px));padding:14px 42px 14px 20px;color:#242424;background:#fff;border:1px solid #dedede;border-radius:4px;box-shadow:0 4px 16px #00000024;pointer-events:auto}.case-agent-notification>:first-child,.voice-intake-status>:first-child{width:28px;height:28px;flex-shrink:0;margin-top:7px}.case-agent-notification strong,.voice-intake-status strong{display:block;font-size:18px;line-height:24px;font-weight:600}.case-agent-notification p,.voice-intake-status p{margin:6px 0 0;font-size:16px;line-height:22px}.case-agent-notification>button{position:absolute;top:4px;right:4px;min-width:28px}.intent-suggestion-label{margin:10px 0 4px;color:#616161}.intent-guidance>details>.intent-question{width:100%;text-align:left;padding:4px 0}.intent-guidance ol[aria-label="Confirmed items"]:not(:empty):before{content:"Confirmed items";display:block;margin:12px 0 8px;color:#616161;border-top:1px solid #e0e0e0;padding-top:8px}.chat-typing{font-size:12px;color:#616161;font-style:italic;margin:4px 0 8px 40px}.chat-wrapup{margin:12px 0 4px;padding:10px 12px;border:1px solid #d1d1d1;border-radius:4px;background:#fafafa;font-size:12px}.chat-wrapup p{margin:4px 0 0}.message-attachments{list-style:none;display:flex;flex-wrap:wrap;gap:6px;margin:6px 0 0;padding:0}.message-attachments li{display:inline-flex;align-items:center;gap:4px;font-size:12px;padding:2px 8px;border:1px solid #d1d1d1;border-radius:4px;background:#fff}.chat-widget{--cw: var(--chat-widget-accent, #234a73);--cw-text: var(--chat-widget-accent-text, #fff);position:absolute;top:24px;right:24px;bottom:24px;z-index:5;display:flex;flex-direction:column;align-items:flex-end;justify-content:flex-end;gap:14px;pointer-events:none;font-size:14px;color:#242424}.chat-widget>*{pointer-events:auto}.chat-widget-panel{position:relative;display:flex;flex-direction:column;flex:0 1 600px;min-height:0;width:360px;max-width:100%;border-radius:22px;border:1px solid color-mix(in srgb,var(--cw) 10%,#d6d6d6);background:linear-gradient(165deg,color-mix(in srgb,var(--cw) 2%,#fff),color-mix(in srgb,var(--cw) 8%,#f1f2f4));box-shadow:0 14px 44px color-mix(in srgb,var(--cw) 18%,transparent);overflow:hidden}.chat-widget-panel[data-expanded=true]{width:520px;flex-basis:760px}.chat-widget-panel>header{display:flex;align-items:center;gap:12px;padding:18px 16px 10px 18px}.chat-widget-panel>header>div:first-of-type{flex:1;min-width:0}.chat-widget-panel>header strong{display:block;font-size:16px;font-weight:600;color:#333;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-widget-status{display:flex;align-items:center;gap:5px;margin-top:2px;font-size:12px;color:#666}.chat-widget-status i{width:7px;height:7px;border-radius:50%;background:#3fa535}.chat-widget-avatar{display:inline-grid;place-items:center;flex-shrink:0;width:28px;height:28px;border-radius:50%;background:var(--cw);color:var(--cw-text);font-size:16px}.chat-widget-avatar--large{width:44px;height:44px;font-size:24px}.chat-widget-icon{display:inline-grid;place-items:center;flex-shrink:0;width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:#444;font-size:20px;cursor:pointer}.chat-widget-icon:hover:not(:disabled){background:color-mix(in srgb,var(--cw) 8%,transparent)}.chat-widget-icon:disabled{color:#8a8a8a;cursor:default}.chat-widget-more{position:relative}.chat-widget-menu{position:absolute;top:36px;right:0;z-index:2;min-width:160px;padding:4px;border:1px solid #e0e0e0;border-radius:10px;background:#fff;box-shadow:0 8px 24px #0000001f}.chat-widget-menu button{display:block;width:100%;padding:8px 12px;border:0;border-radius:6px;background:none;text-align:left;font:inherit;cursor:pointer}.chat-widget-menu button:hover:not(:disabled){background:color-mix(in srgb,var(--cw) 8%,#f5f5f5)}.chat-widget-menu button:disabled{color:#8a8a8a}.chat-widget-welcome{flex:1;display:flex;flex-direction:column;justify-content:center;min-height:0;padding:0 8px;text-align:center}.chat-widget-welcome h2{margin:0;font-size:30px;font-weight:700;letter-spacing:-.01em;color:var(--cw)}.chat-widget-welcome>p{margin:6px 0 24px;font-size:17px;color:#666}.chat-widget-disclaimer{margin:0;padding:0 24px 20px;font-size:11.5px;line-height:1.45;color:#666}.chat-widget-composer{flex-shrink:0;margin:8px 12px 14px;padding:6px;border-radius:28px;border:1px solid color-mix(in srgb,var(--cw) 8%,#dcdcdc);background:color-mix(in srgb,var(--cw) 4%,#f3f4f6);box-shadow:0 4px 14px #0000000f;text-align:left}.chat-widget-input{display:flex;align-items:center;gap:4px;padding:5px 5px 5px 8px;border:1.5px solid transparent;border-radius:23px;background:#fff}.chat-widget-input:focus-within,.chat-widget-composer[data-ready=true] .chat-widget-input{border-color:var(--cw)}.chat-widget-panel[data-welcome=true] .chat-widget-input{align-items:flex-end;min-height:118px;padding:14px 10px 10px 18px;border-radius:26px}.chat-widget-panel[data-welcome=true] .chat-widget-input textarea{align-self:stretch}.chat-widget-input textarea{field-sizing:content;max-height:84px;flex:1;min-width:0;padding:6px 4px;border:0;outline:none;resize:none;background:transparent;font:inherit;font-size:14px;line-height:1.4;color:#242424}.chat-widget-input textarea::placeholder{color:#767676}.chat-widget-send{display:inline-grid;place-items:center;flex-shrink:0;width:36px;height:36px;border:0;border-radius:50%;background:color-mix(in srgb,var(--cw) 5%,#ececec);color:#9a9a9a;font-size:18px}.chat-widget-composer[data-ready=true] .chat-widget-send{background:var(--cw);color:var(--cw-text)}.chat-widget-composer>.chat-widget-attachments{padding:4px 4px 8px}.chat-widget-log{flex:1;min-height:0;overflow:auto;padding:2px 18px 8px}.chat-widget-start{margin:0 0 10px;font-size:12px;color:#666}.chat-widget-event{width:fit-content;max-width:85%;margin:8px auto;padding:7px 16px;border:1px solid color-mix(in srgb,var(--cw) 12%,#d6d6d6);border-radius:18px;background:#ffffffa6;text-align:center;font-size:12.5px;line-height:1.4;color:#666}.chat-widget-message{display:flex;flex-direction:column;align-items:flex-start;margin:14px 0}.chat-widget-message p{margin:6px 0 3px;font-size:14.5px;line-height:1.45}.chat-widget-message time{font-size:11px;color:#707070}.chat-widget-author{display:flex;align-items:center;gap:8px}.chat-widget-author strong{font-size:14px;font-weight:600}.chat-widget-author em{font-style:normal;font-size:11px;color:#6b6b6b}.chat-widget-message--customer{align-items:flex-end}.chat-widget-message--customer p{max-width:82%;padding:9px 16px;border-radius:20px;background:color-mix(in srgb,var(--cw) 5%,#ebebeb)}.chat-widget-attachments{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0 0;padding:0;list-style:none}.chat-widget-message--customer .chat-widget-attachments{justify-content:flex-end}.chat-widget-attachments img{display:block;width:88px;height:66px;object-fit:cover;border-radius:10px;border:1px solid #dadada;background:#fff}.chat-widget-attachments span{display:block;padding:6px 10px;border-radius:8px;border:1px solid #dadada;background:#fff;font-size:12px}.chat-widget-typing{display:flex;align-items:center;gap:8px;color:#666;font-size:13px!important}.chat-widget-dots{display:inline-flex;gap:3px;padding:8px 10px;border-radius:14px;background:color-mix(in srgb,var(--cw) 5%,#ebebeb)}.chat-widget-dots i{width:5px;height:5px;border-radius:50%;background:#7a7a7a;animation:chat-widget-dot 1s infinite ease-in-out}.chat-widget-dots i:nth-child(2){animation-delay:.15s}.chat-widget-dots i:nth-child(3){animation-delay:.3s}@keyframes chat-widget-dot{0%,80%,to{opacity:.3}40%{opacity:1}}@media(prefers-reduced-motion:reduce){.chat-widget-dots i{animation:none}}.chat-widget-actions{display:flex;flex-direction:column;align-items:flex-start;gap:6px;margin:10px 0 4px}.chat-widget-welcome .chat-widget-actions{align-items:center;margin:4px 12px 0}.chat-widget-action{padding:8px 12px;border:1px solid color-mix(in srgb,var(--cw) 35%,#cccccc);border-radius:14px;background:#fff;color:var(--cw);font:inherit;font-size:12px;text-align:left;cursor:pointer}.chat-widget-dock{display:flex;align-items:center;gap:12px}.chat-widget-launcher{position:relative;display:grid;place-items:center;width:56px;height:56px;border:0;border-radius:18px;background:var(--cw);color:var(--cw-text);font-size:26px;box-shadow:0 6px 18px color-mix(in srgb,var(--cw) 30%,transparent);cursor:pointer}.chat-widget-presence{position:absolute;top:7px;right:7px;width:11px;height:11px;border-radius:50%;border:2px solid #fff;background:#3fa535}.chat-widget-end{height:48px;padding:0 22px;border:2px solid var(--cw);border-radius:24px;background:#fff;color:var(--cw);font:inherit;font-size:15px;font-weight:600;box-shadow:0 4px 14px #0000001a;cursor:pointer}.chat-widget-end:disabled{cursor:default}.chat-widget button:focus-visible{outline:2px solid var(--cw);outline-offset:2px}.service-context-fields{margin:0;display:grid;gap:10px}.service-context-fields>div{display:grid;grid-template-columns:minmax(110px,32%) minmax(0,1fr);gap:12px;align-items:baseline}.service-context-fields dt{color:var(--muted)}.service-context-fields dd{margin:0;overflow-wrap:anywhere}.service-context>p{margin-block:0 14px}
